Lipo Crystal

Refund policy

Our return policy lasts 14 days from the date of delivery. If 14 days have gone by since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

Strict Eligibility Requirements

Due to strict health, safety, and hygiene regulations regarding ingestible dietary supplements, we enforce a rigorous inspection process. To be eligible for a return, your item must be:

Completely unused, unopened, and unsealed with the original safety packaging 100% intact.
In the exact pristine condition that you received it.
In its original outer packaging and accompanied by your official order confirmation email.

Return Shipping & Costs

You will be fully responsible for paying for your own shipping costs to return your item. Shipping costs are completely non-refundable. If your refund is approved, the original cost of shipping (if any was covered by us) will be deducted from your refund.

To process your return inspection, you must mail your product to our logistics center in Malaysia:

Bykare — Returns HubNO 123-2, JALAN RADIN BAGUS,
SRI PETALING, 57000 KUALA LUMPUR,
MALAYSIA.

Inspection & Refund Processing

Once your return is received at our Malaysia facility and undergoes our quality control check, we will send you an email to notify you that we have received your item, and whether your refund is approved or rejected.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a certain number of business days.